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Verified Reviewer
New Reviewer
First Extended Service Corporation - Truck Problem
Hello, My name is Keiaria Rogers. My last eight vin number J618**** the other name on it is Cierre Willingham. I have few problem with yall. Your employee ask the dealership about some of the information yall need for my truck. Ive been patient with everyone I...
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ID
#3127772 Review #3127772 is a subjective opinion of poster.
Cons
  • No information on behalf of the company explaining benefits
Loss
$160
Preferred solution
Deliver product or service ordered

Wouldn't pay for a transmission with car warranty

Never gave real reason just said truck wasn't maintained even after I sent receipt showing transmission had been properly serviced. Would never let me talk to anybody other than secretary to get any answers.

User's recommendation: Don't do business with this compamy.

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ID
#3610411 Review #3610411 is a subjective opinion of poster.
Location
Topeka, Kansas

Warranty coverages

Does the First extended warranty purchased through KIA cover rear wheel bearing replacements? Update: company never responded to my question.
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ID
#3555957 Review #3555957 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Cancellation

They make cancellation/refund a hassle. Bunch of crooks. You cant give them 0 stars so I have to give 1 star.

User's recommendation: Run away.

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ID
#3221397 Review #3221397 is a subjective opinion of poster.
Location
Orlando, Florida

Cancellation

I need to cancel my policy since I have traded in the vehicle. I paid $2698 for an extended warranty and only had the vehicle since Jan 2020. Im due a refund and need to know how to get it done. I have an odometer reading showing the last known miles prior to trade

User's recommendation: Don’t go with this company.

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ID
#3095349 Review #3095349 is a subjective opinion of poster.
Location
Crestview, Florida

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New Reviewer

Chipped paint

First Extended Service Corporation - Chipped paint
First Extended Service Corporation - Chipped paint
Hello I own a Kia Sportage 2020 and our paint is chipping on the back end of the car we purchased a warranty when we bought the car and they told us that it would be covered its a brand new car it should not be chipping paint at 2020
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ID
#3084253 Review #3084253 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Warranty on transmission

I got the car at the beginning of May and it has not been shifting properly since I got it the RPMs will stay at four or five when I am getting on the expressway and then kick back to two
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ID
#2984186 Review #2984186 is a subjective opinion of poster.
Pros
  • Zero deductible auto warranty
Cons
  • Phone hold time cannot help you - no return calls
Preferred solution
Deliver product or service ordered

NO Contact

Called to start claim for customer and sat on hold for 4 hours! They never picked up and the claim was not able to be started.

User's recommendation: AVOID THIS COMPANY!

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ID
#2870302 Review #2870302 is a subjective opinion of poster.
Location
Bogart, Georgia

No response

I have not heard from this organization. There has been no email or regular mail, or phone response.
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ID
#2718647 Review #2718647 is a subjective opinion of poster.
Location
El Paso, Texas

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New Reviewer

Went to file a claim, no help from them

Had my car inspected, found out the transfer case was leaking. Called First Extended Service and even though it was leaking for a while that it was 5 days past the expiration date of the contract. Paid almost $1000 for 1 year extension of factory warranty to only find out I am screwed. Do not waste your money with this company.

User's recommendation: Never again, don't waste your money.

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ID
#2718347 Review #2718347 is a subjective opinion of poster.
Service
First Extended Service Corporation Auto Claim
Loss
$1000
Preferred solution
Let the company propose a solution

Very upset

Been on the phone on hold for over an hour to speak to an agent to get information on were to take my Rv to get repaired. I can't believe I pay to this garbage of extended insurance for 7 years to get this type of service. Unacceptable!

User's recommendation: Don't get First Extended Corporation.

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ID
#2663847 Review #2663847 is a subjective opinion of poster.
Location
Vacaville, California
New Reviewer

Unhappy customer

Twice I have had to take my vehicle in to get serviced. Both times it was covered under your extended warranty. However, it takes 24-48 hours to review the service claim because it has to be examined manually. I was informed by an agent that the threshold is set at $400 for automatic approval. That is an unacceptably low amount. The agent said the dealership that I purchased the car from is the one that sets the guidelines - so I called the dealership. Now Im getting the run around. I have never had this problem with any other warranty company.

User's recommendation: Don’t.

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ID
#2630716 Review #2630716 is a subjective opinion of poster.
Product
First Extended Service Corporation Warranty
Pros
  • Zero deductible auto warranty
Cons
  • Turnaround time
  • Unreasonable limits for manual review
  • Customer assistance
Preferred solution
Make the process reasonable, timely, helpful.

MOTOR REPAIRED

PAID $5,000 DOLLARS FOR WARRANTY BUT THEY DENIED CLAIM!!! I HAD ALL PAPER WORK BUT WASNT ENOUGH FOR THEM

User's recommendation: DO NOT USE!!! REJECT ALL CLAIMS.

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ID
#2630220 Review #2630220 is a subjective opinion of poster.
Location
Sapulpa, Oklahoma

Claim

My car In shop checking warranty been on phone for 1 houri cant get thru to no one this is so frustrating
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ID
#2593230 Review #2593230 is a subjective opinion of poster.
Location
Denver, Colorado

Help no one is answering toll free number

I have been on hold for almost an hour. It says to call this number toll free and I am without any answer?
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ID
#2586083 Review #2586083 is a subjective opinion of poster.
Location
Hazleton, Pennsylvania
New Reviewer

No one answers the phone. On hold for over one hour. Our RV cannot be moved without repair.

Auto leveling system broke down. Trying to make a claim. Going to try to cancel. Cannot access claims processing. Seems like a fraud. We paid a lot of money for this and cannot get anyone to answer the phone.

User's recommendation: Save your money.

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ID
#2582030 Review #2582030 is a subjective opinion of poster.
Service
First Extended Service Corporation Auto Claim

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