Katrina D Mbf

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Verified Reviewer

Cancel Extended Service Agreement

I have been trying to call and get someone on the phone to see about canceling my extended warranty on my 2019 Kia Forte. Can someone please call me or email me on the steps to do this? I would greatly appreciate it.
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Cons:
  • Cannot get a direct person on the phone too many hoops

Preferred solution: Cancle my agreement. I can't afford it and it is no use to me.

Caden Flt

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Verified Reviewer
| map-marker Canby, Oregon

Finally recieved my refund on my totaled car. It did take months. Owner sold the business. Was given a contact number to call. After 6 months of waiting for my refund, I finally received it in full

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Could not get refund on extended service warranty on a car that was totaled after less than 1 year of use. Finally able to have it resolved
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User's recommendation: Don’t get it

TaNesha M Rze

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Verified Reviewer

Cancel extended service

I need to cancel my extended service I never needed this or wanted this.On top i all ready had an issue getting my window fixed
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Preferred solution: Full refund

User's recommendation: Read contract

Caden Flt

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Verified Reviewer
| map-marker Clifton Heights, Pennsylvania

I’ve seen no results. Just a lot of go here and file this. We’ll see how it ends and if it’s in reasonable time frame. So far, I’m not impressed

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Yall asked me to rate my experience with you, I did. My car was totaled a week ago. Called Extended warranty to cancel plan and get refund. They told me to go to dealership. Dealership no longer associated with dealership. Changed providers. Claimed to have no info. I got pissed, and raised *** Suddenly comes up with a form for me to sign. Waiting for results
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User's recommendation: Not at this time

william b Rge

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Verified Reviewer

I want to cancel my extended warranty

the dealership did not inform use the right way and i have no need for this coverage, the dealership i will never go there again, told us this was wrong and that was wrong and not cover, we had it fixed elsewhere. william Brashaw 810459****
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Preferred solution: Full refund

David M Iho

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Verified Reviewer
| map-marker Odessa, New York

I paid for towing my van to garage to get it repaired under extended warranty

Can i get reimbursed for my my towing i paid for my van to get towed to the garage to get fixed for a job that is covered under the extended warranty
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Preferred solution: Reimbursed for service

Cathy A Elh

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Verified Reviewer
| map-marker Honeoye Falls, New York

Cancel my car warranty

My reason to First Extended Service Corporation has been resolved. Did not want the extended warranty when I purchased the car.Try
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Preferred solution: Full refund

Keiaria R

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Verified Buyer
|

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Verified Reviewer

Truck Problem

First Extended Service Corporation - Truck Problem

Hello, My name is Keiaria Rogers. My last eight vin number J618**** the other name on it is Cierre Willingham.

I have few problem with yall. Your employee ask the dealership about some of the information yall need for my truck. Ive been patient with everyone I understand yall super busy with everyone but my problem is my truck been down since October 13,2021. I took it to the Chevrolet Dealership in New Albany, Mississippi the next day.

They didnt do a proper diagnostic on it. That next following week I pick up my truck it was still smoking really bad I didnt know what was wrong with it. I decided take my truck to another shop on October 21 ,2021 they told me what was wrong with it but yall didnt want them to fix on it. Yall told me take it back to the Chevrolet dealership.

After weeks of my truck been sitting at the shop they finally told me what else is wrong with my truck I need a new a motor and turbocharger. Yall need me show report of me keeping up with my maintenance on my truck I brought my truck on January 19,2021 with 27,450 mileage in February I wrecked my truck in the snow I got my oil change in March at 40,000 mileage and I got it changed again in May I cant remember what the mileage was at that time because my dad changed oil. The first week of June I put my truck in the repair shop it was in the shop for two months I got it out in August. In September I changed my oil and oil filter my truck was working fine the whole month.On October 13,2021 my truck started messing up and smoking bad.

My truck was working fine the day before I drove it to Nashville and back with no trouble. I was going to get my oil changed again that next following week since it was almost time for me get it changed again.

My mileage is at 62,200 I know yall say my warranty is good until January 2024. I only got 3,000 mileage left on it and Im hoping yall dont deny my request for my truck I just want my truck fixed.

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Loss:
$160
Cons:
  • No information on behalf of the company explaining benefits

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Topeka, Kansas

Wouldn't pay for a transmission with car warranty

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Never gave real reason just said truck wasn't maintained even after I sent receipt showing transmission had been properly serviced. Would never let me talk to anybody other than secretary to get any answers.
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User's recommendation: Don't do business with this compamy

Anonymous
map-marker Washington, District Of Columbia

Warranty coverages

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Does the First extended warranty purchased through KIA cover rear wheel bearing replacements? Update: company never responded to my question.
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Lauren P Don

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Verified Reviewer
| map-marker San Antonio, Texas

Chipped paint

First Extended Service Corporation - Chipped paint
First Extended Service Corporation - Chipped paint - Image 2
Hello I own a Kia Sportage 2020 and our paint is chipping on the back end of the car we purchased a warranty when we bought the car and they told us that it would be covered its a brand new car it should not be chipping paint at 2020
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Anonymous
map-marker Orlando, Florida

Cancellation

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They make cancellation/refund a hassle. Bunch of crooks. You cant give them 0 stars so I have to give 1 star.
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User's recommendation: Run away

Anonymous
map-marker Crestview, Florida

Cancellation

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I need to cancel my policy since I have traded in the vehicle. I paid $2698 for an extended warranty and only had the vehicle since Jan 2020. Im due a refund and need to know how to get it done. I have an odometer reading showing the last known miles prior to trade
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User's recommendation: Don’t go with this company

Tre S Epo

Warranty on transmission

I got the car at the beginning of May and it has not been shifting properly since I got it the RPMs will stay at four or five when I am getting on the expressway and then kick back to two
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Pros:
  • Zero deductible auto warranty
Cons:
  • Phone hold time cannot help you - no return calls

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bogart, Georgia

NO Contact

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Called to start claim for customer and sat on hold for 4 hours! They never picked up and the claim was not able to be started.
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User's recommendation: AVOID THIS COMPANY!

Dan Z Rpi

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Verified Reviewer

Went to file a claim, no help from them

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Had my car inspected, found out the transfer case was leaking. Called First Extended Service and even though it was leaking for a while that it was 5 days past the expiration date of the contract. Paid almost $1000 for 1 year extension of factory warranty to only find out I am screwed. Do not waste your money with this company.
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Loss:
$1000

Preferred solution: Let the company propose a solution

User's recommendation: Never again, don't waste your money.

About

Summary

First Extended Service Corporation is an American company. The company was founded in 1974. First Extended Service Corporation specializes in providing of extended service contract products and services. First Extended Service Corporation offers its products and services to more than several thousand auto dealers that sell new and previously owned vehicles such as trucks, cars, SUVs, and so much more. Extended service contracts offered by First Extended Service Corporation are approved by such companies as General Motors Acceptance Corporation, Ford Motor Credit Corporation, Chrysler Credit Corporation, and many other financial establishments.

At the present time, First Extended Service Corporation service more than a million customers.

First Extended Service Corporation reviews and complaints

First Extended Service Corporation is ranked 339 out of 1201 in Service Centers and Repairs category

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