First Extended Service Corporation - Did not honor warranty
I own a automotive repair facility and overtime have learned that these people are Crooks. They do not honor their warranty and it takes approximately 45 minutes just to speak with a representative. We were hung up on the last time we spoke with them
This is by far the worst company I have ever had to deal with. I have been on hold FOR OVER 5 HOURS!!! And when someone did finally *** pick up, THEY HUNG UP ON ME!!! Then when I called back, not even 5 seconds later THE *** OFFICE WAS CLOSED!!!!! So now, my car is...Read more
I didn't like
- Poor customer service
- Not being able to talk to someone
First Extended Service Corporation - Cancel Warranty
Ive called 3x and sent an email to an address that was not for this company. I traded my 2017 Elantra in and purchased a 2018 Elantra. I no longer have the car that has the warranty. It has been paid off and I am requesting a refund.
Every time I call the wait time gets longer and longer. No one can answer my question or they answer it differently than the previous person did and tell me they were new and didn't know what they were telling me- what kind of customer service is that? I have been...Read more
I purchased the contract with our 2014 Ford Fusion. A sensor went out - we were without a vehicle for over a month due to Ford's lack of a part for replacement. I turned in all of our paper work over two months ago to FESC and have not been reimbursed yet. The only...Read more
First Extended Service Corporation - Service contract
Hrs of operation unable to talk with someone will try in am
Let me start with the wait times on the phone; 22 minutes, then 4 minutes later 28 minute wait. I run through all the question the representative ask me, then told to hold on which leads to them hanging up on me. I have been hung up on multiple times now or not called...Read more
the wait time on hold for 1 claim to be submitted and paid is ridiculous. I had to call 4 times for an ok, and to get paid. the average phone call for the duration of each call was 47.16 minutes each time. I lost more time on hold on each call which is inexcusable. who...Read more
I didn't like
First Extended Service Corporation - Copy of warranty for my wifes car emailed to us
You apparently cannot email a copy of the warranty to the policy holder without dealership consent. I thank you for the waste of my time on hold and transferring to different departments.
First Extended Service Corporation - Fast Approval
I Call First Extended Warranty Costumer Service By 04/04/2018 And They Told Me To Take My Car To The Dealer , I Took The Next Day To Don Megill Toyota Dealer By 04/05/2018 Morning The Car Fixed By afternoon And I Pick My Car. Thanks For Good,and fast service you gave me.
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