What a joke! This company offers a very expensive extended warranty.
We tried to use it the first time six months into the warranty coverage. We carefully checked our paperwork to see that the problem was covered. We actually paid extra to cover almost everything – the highest coverage they had to offer. We took our RV in for two problems.
One was that the TV antennae fell off while driving down the road. The other was a broken door latch. For the antennae, we stopped and picked up the piece that had fallen off and we took it with us on the date the service company had given us to do the repair. After traveling 200 miles to the service company, they tell us that the lock would not be covered because that repair would be less expensive than our deductible, and the antennae would not be covered because it was missing.
We called the warranty company and explained that it was not missing and that we had actually stopped and picked it up and had it at the service company. They said they would need to review it. After being on hold for a few minutes they said the contract states that if anything is physically broken then it is not covered under the warranty. We were shocked!
When is there ever a repair to be made that doesn’t involve something that is physically broken. At this point we realized every repair we would ever ask to be made would not be covered because something would be physically broken. Also this company will answer absolutely no questions until an acceptable repair shop looks at the problem, and then they just deny coverage. The bad part of that is that we have to drive 200 miles to spend 1-2 days just to be told it will not be covered.
When we realized it was an absolute worthless warranty we asked for our money back. They said that was not their problem and we would have to go to the selling dealer.
After multiple calls to the selling dealer (Holiday World) and ten days with no return calls (this is absolutely normal for Holiday World-once you have paid them your money they feel no responsibility to even talk to you again), we are still waiting to hear from Holiday World. You would have to be naïve or just plain stupid to do business with either one of these companies.
Review about: First Extended Service Corporation Auto Claim.
Reason of review: Warranty issue.
Monetary Loss: $600.
Preferred solution: Full refund.